Customer Service

We're here to help before, during, and after your connection.

Phone Support

(855) 200-4441

Our team is available during extended hours to assist you.

Call Now

Email Support

General: support@localpublicutilities.com

Billing: billing@localpublicutilities.com

We respond within 24 hours

Live Chat

Chat with our team during business hours for quick answers.

Hours

Customer service hours

Monday – Friday	8:00 a.m. to 10:00 p.m. EST
Saturday	8:00 a.m. to 9:00 p.m. EST
Sunday	9:00 a.m. to 7:00 p.m. EST

Topics

Common support topics

Check Order Status Schedule Installation Billing Questions Service Outages Upgrade Plan Cancel Service Move Service Equipment Issues

FAQ

Frequently asked questions

How do I check the status of my order?

Call us at (855) 200-4441 with your order confirmation number, and we'll provide an update.

What should I do if I experience an outage?

First, try restarting your equipment. If issues persist, contact your provider directly or call us for troubleshooting assistance.

Can you help me change my billing date?

Yes, we can assist with billing inquiries or connect you with the right department at your provider.

Do you provide technical support?

We can help with basic troubleshooting and guide you to the right resources. For complex technical issues, we'll connect you with your provider's support team.

Our customer service promise

We're committed to providing friendly, helpful service. If you're not satisfied, let us know and we'll make it right.